Frequently Asked Questions


Ideal for going to work or shopping without sweating. Suitable for getting in shape at your own pace. The electrical bicycle makes it possible to assist all cyclists, whether they are beginners or experienced, faster and easier than a regular bike. Farewell to the fear of steep slopes and headwinds that discourage many cyclists. In other words, a Velec allows you to go further with less effort and more pleasure.

Velecs are available where qualified advisers and technicians will be able to assist you in the purchase and maintenance of a quality power-assisted bicycle. Our network of authorized Velec dealers has more than 300 points of sale across North America. Find out which dealer is closest to you by clicking on this link!

Not at all. Just turn the ignition key, then choose the desired level of assistance, pedal or turn the thumb throttle... and off you go! It is rather a question of getting familiar with your bike in order to better control its power. The Velec bicycle is very safe. As soon as you release the accelerator or brake, the engine is automatically deactivated.

No, it is not essential. To start without pedaling, just switch on the ignition and turn the throttle. Of course, it is also possible to start while pedaling with, or without assistance.

With Velec, you have the choice: you can pedal a quality bike with multiple speeds, be assisted by the electric motor or be propelled without having to pedal. Six levels of assistance are possible to better meet your needs: 0%, 10%, 20%, 50%, 75% and 100%. The assistance system has been designed in such a way as to ensure smooth departures without jolts. Simply select the level of assistance you want, with a simple press of the power adjustment button on the control console, to guarantee a smoother ride in line with your desires. This technological innovation makes handling the electric bike even more easy and pleasant.

All Velec models will offer you electric assistance to facilitate hilly hikes and/or with strong winds. If these road conditions are frequent or extreme, you will get better results with a more powerful engine, which has more torque.

Velec e-bikes, in ideal conditions and on a flat surface, can reach a speed of approximately 32km/h, which is the maximum speed allowed by Canadian government regulations for electrically assisted bicycles.

Yes, there is. The Velec are designed for a user of 125kg or 275lbs maximum. Note that this weight limit includes the rider's and the luggage weight.

No. Like a traditional bicycle, the Velec can be used despite the rain. As with driving any other vehicle, it is recommended that you adapt your driving to the weather conditions. It is also advisable to dry your Velec thoroughly before storing it.

Even if the Velec will remain stable and secure during the winter season, it is not recommended to use it in harsh winter road conditions, such as the accumulation of snow, salt and sand on the streets, for both mechanic and electrical maintenance matters.

Yes. However, it is imperative to do a good cleaning with fresh water after a ride by the sea in order to remove all traces of sand and sea salt and thus avoid any corrosion.

No. The Velec has been designed for normal use on roads and cycle paths like any other traditional city bike. Moreover, improper use of your bicycle will void the Velec warranty. ​​


Plug the charger into a 110V AC outlet. A red light will turn on on the charger to indicate it is in charging mode; a green light will illuminate on the charger to indicate that the battery is fully charged.

A full charge can take between 1h30 and 8 hours without interruption depending on the capacity of the battery and the power of the charger.

You may charge your battery at any time, as this type of battery does not have any ‘memory effect’ and the charger is of the ‘smart type’; it will stop charging by itself once the battery is fully charged. Nevertheless, it is essential to never leave the battery connected to the charger for more than 24 hours.

It is recommended to charge the battery as needed. For instance, if you only use your electric vehicle during brief periods of time and for short rides, the battery may be recharged following several such rides. If, on the other hand, you are planning a long ride of 40 km / 25 miles or more, it is recommended to fully charge your battery before leaving. Generally speaking, if the battery charge indicator on the handlebar or on the battery indicates there is less than a 50% charge remaining, charging of the battery is recommended.

It is essential that you look after battery maintenance at regular intervals. This is particularly important during the off season, when you are not using your bicycle for long periods.

36V Battery: Your battery must maintain a minimum voltage of 30 volts. If the voltage goes below 30 volts, the battery could become irrecoverably damaged and might no longer be able to accept a full charge.

48V Battery: Your battery must maintain a minimum voltage of 40 volts. If the voltage goes below 40 volts, the battery could become irrecoverably damaged and might no longer be able to accept a full charge.

Storing the battery should be in a dry area, where the temperature would be around 20º Celsius. It’s not recommended to store the battery outside, or in a non-heated or humid area. Do not expose it to extremes of heat (more than 40ºC/105ºF) or cold (-10ºC/14ºF) or to damp conditions (rain, water, garage, shed, hangar or unheated basement.)

It is imperative to never store a completely discharged battery. A lithium battery like Velec’s will have a slight discharge even when not in use. Storing it when it has run out of energy will damage the cells. They could no longer be usable or at best lose part of their capacity. A battery damaged due to improper storage is not covered by the Velec warranty.

The lifespan of a Velec battery varies from 3 to 5 years depending on use and maintenance done by the owner.

No, you should never let your bike's main nor its secondary battery on the bike when storing it on a car's rack. The vibrations could liberate your battery from its case and severely damage it.

Velec's anti-theft protection

Velec offers this protection to new Velec owners for FREE, because we know how much our customers love their electrically assisted bicycles (EAB).

The original owner of a new Velec electric assist bicycle purchased in Canada, at an authorized Velec dealer, on or after January 1, 2023 is eligible for protection. Protection coverage is not transferable upon resale of the bicycle.

The protection covers, for a period of three (3) years from the date of purchase, the theft of the complete Velec e-bike, i.e. bike and battery, including the original accessories supplied with the original Velec e-bike. The theft of one or more components is not covered. Protection covers events of theft happening in Canada only.

A police report of the theft event, the original proof of purchase of the bicycle, the serial numbers of the Velec bicycle and battery, as well as any other relevant information requested by the agent.

The first step is to contact the VAA service center at 1-833-718-4001 to inform them of the theft of the bicycle. You must then notify Velec of the theft of your bike by visiting You must communicate your VAA claim number and the dealer where you wish to take delivery of your replacement bike. This step is necessary so that we can create a database of stolen Velec e-bikes.

Following the approval of the claim, Velec will arrange for shipment of a replacement bike to the dealer of your choice. The dealer will be notified of the shipment, and will proceed with the assembly upon receipt of the replacement bicycle. You will be notified by the dealer that the bike is ready for pick-up.

No, you will not have to pay a deductible in the event of stolen bike to be replaced. The replacement is offered entirely free of charge by Velec.

The protection covers the replacement of a new Velec, equivalent to the original bicycle. No cash refund will be made.

The preferred option is the replacement of the Velec e-bike with the original model OR EQUIVALENT. However, THE COLOUR MAY CHANGE.

Nothing could be easier! Just register your Velec e-bike on our website, by visiting, if you are eligible for the Velec Anti-Theft protection according to the date of purchase, you will automatically be covered, and your bike will be protected in the event of theft.

Replacement in the event of theft is limited to one event within the three (3) year period following the date of purchase of the original Velec e-bike. The replacement bike is not covered by the protection. Accessories added to the bicycle, as well as personal effects stolen with the bicycle, are not covered by the protection.

About velec roadside assistance

It's free! Velec offers this service to all Velec owners because we know how much you love riding your electrically assisted bicycle.

Anytime! Velec Roadside Assistance is available 7 days a week, 24 hours a day!

1-833-718-4001 is the toll-free number for both roadside assistance and anti-theft protection services.

Anywhere in Canada! Roadside Assistance coverage is national, wherever you are in the country, you are entitled to it when you ride a Velec. The service is only on roads. The Velec Assistance service is not available on bike paths.

Assistance within a 35km radius of the meeting point is offered free of charge to Velec owners. You can choose your destination within this radius, whether it is your vehicle, home, an authorized Velec dealer or a public transit station. Breakdown service beyond 35km is possible, but a rate ($) per additional kilometre will apply. The rate varies by region.

There is no limit to the number of times you can use the service. Even if you were the unluckiest cyclist in the world, we would come and get you!

The service provider will take you and your Velec to your destination. It does not perform any repairs, or any other recharging service, or unlocking of the bike.

No, unfortunately, only Velec electrically assisted bicycles and their users can benefit from Velec Roadside Assistance.

Other Questions

By purchasing a Velec, regardless of the model chosen, you are acquiring the best electric bike in its category, in addition to being assured of obtaining superior quality service from one of our expert dealers in our vast growing network. Velec pays rigorous attention to each of the components of its electrically assisted bicycles in order to meet the different needs of a diverse clientele. Velec offers 12 months of warranty for the mechanical components of the bike, 24 months for the battery and 36 months for the frame.

Electric-assisted bicycles are permitted wherever regular bicycles are permitted. The same highway safety code applies. It is mandatory to wear a helmet when riding an e-bike.

The minimum age required to have the legal right to ride an electric bike is 14 years old in Quebec and 16 years old in Ontario and British Columbia.

No. The only requirements prescribed by law: be of the minimum age required (see previous point) and wear a protective helmet.