Tech Support

For all technical procedures, whether concerning the mechanical, electrical or frame components, please go to the dealer where you purchased your Velec, with your electric bike and all its accessories (including the charger.) Labor charges may apply if you make a warranty return or a service claim to a Velec dealer other than the one where you purchased your bike.

Do you need help using your Velec ebike or setting up the LCD panel?

You can find answers to your questions in the Owner's Manual. Click here to find the manual of your Velec.

Velec Citi red 36V/10Ah 2023 battery

Do you need help with maintenance, or want to know more about when to charge your bike?

We wrote a blog post about basic maintenance tips to get the most of your Velec. You can also have a look at our Frequently Asked Questions page.

Velec 2023 FB48 bike frame

Do you need to make a warranty claim, get your bike serviced, or to replace a particular part?

You can visit our warranty section to read our terms and procedures, or visit our authorized dealers directory to find the one near you.