Orders and Shipping Conditions

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for Products through this Site (see Section 7).

  1. Order Acceptance and Cancellation.

You agree that your order is an offer to buy, under these Terms, all Products listed in your order. All orders must be accepted by us or we will not be obligated to sell the Products to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Velec Inc and you will not take place unless and until you have received your order confirmation email. You have the option to cancel your order at any time within 48 hours of placing the order, as we aim to process orders within that time period, by contacting our Customer Service Department at support@veelc.ca. If your order has already been shipped, we will not be able to cancel shipment and you will be responsible for the Product(s).

  1. Prices and Payment Terms.
    • All prices posted on this Site are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All applicable taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
    • Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us at the time of your order before our acceptance of an order. Velec Inc Site is powered by Shopify and all payments made by you to Velec Inc. are processed through Shopify’s payment portal. When you provide payment information on this Website, it will be submitted through Shopify’s payment portal. We accept all approved Shopify payment methods [Visa, Mastercard, American Express, debit and credit cards, Apple Pay, Google Pay and PayPal] for all purchases. You represent and warrant that (i) the account and credit card information you supply to us are true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
  2. Shipments; Delivery; Title and Risk of Loss.
    • Velec Inc ships its Products to addresses in the following provinces in Canada: Prince Edward Island, Nova Scotia, NFLD and Labrador, New Brunswick, Quebec, Ontario, Alberta, British Columbia.
    • Please check the individual Product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.
    • We offer a Shop Online-Pick up in Store delivery where we will suggest the closest VELEC dealer. The client can also choose a preferred dealer for order delivery.  
    • Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
    • If for any reason Velec Inc. has not received the full payment for the Products bought through the Site prior to their delivery, said Products will remain Velec Inc property until such time as payment is received in full. Velec  Inc. reserves the right (subject to applicable law) to terminate your right to use the Products if payment is not made when due, or if Shopify declines payment or requires Velec Inc to return any payment made for the Products, for any reason.
  3. Final sale on all products

Velec Inc adheres to rigorous quality standards and wants you to have a positive customer experience. All sales through our velec.ca are final and no refund will be accepted.